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Expert ICT Support Specialist

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Melbourne, Victoria, Australia beBeeCoordinators Full time $60,000 - $80,000
ICT Services Coordinator Role Overview

This role plays a pivotal part in the effective delivery of ICT support, maintenance, and service coordination. The successful candidate will ensure that all ICT systems, devices, and services operate reliably and efficiently to meet the needs of staff and students.

  • Providing timely and effective ICT support to staff and students is a key responsibility.
  • Troubleshooting and resolving ICT/AV issues, escalating complex matters to specialists as required, is also essential.
Responsibilities:

The ICT Services Coordinator will be responsible for:

  • Maintaining campus ICT hardware, devices, and related inventory in accordance with established procedures.
  • Assisting with the management of the College's Device Program, including repairs, replacements, and deployments for the St Catherine's campus.
  • Liaising with other ICT staff to coordinate cross-campus projects and ensure consistent service delivery.

Additional responsibilities include:

  • Maintaining accurate records of campus ICT assets, support requests, and issue resolutions.
Requirements:

To be successful in this role, you will need to possess:

  • Demonstrated experience providing ICT support in a school or similar environment.
  • Proven skills in diagnosing and resolving technical issues across a range of devices and systems.
  • Good organisational skills with the ability to prioritise tasks and manage time effectively.
  • Strong interpersonal and communication skills for engaging with staff, students, and service providers.
  • Working knowledge of ICT infrastructure, applications, and device management.
  • Ability to work independently and collaboratively within a team environment.
Key Skills and Qualifications:

Desirable qualifications include:

  • Relevant ICT qualifications are highly regarded.