Guest Experience Officer

1 month ago

One Mile, Australia Ingenia Communities Full time
### Job Title: Guest Experience Officer

#### About the Role

We are seeking a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.

#### Key Responsibilities

* Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
* Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
* Direct guest check in and check out and attend to general receptionist duties following correct procedures
* Ensure high level of customer service is maintained at all times
* Contact housekeeping or maintenance staff when residents/guests report problems

#### Requirements

* Exceptional customer service skills
* Previous experience in a similar role / industry
* Computer literate using Microsoft Suite and booking software
* Passionate about the tourism industry with a strong sales ability
* Team player, strong attention to detail and well organised worker

#### What We Offer

* Rewarding and challenging opportunity
* Security working for an ASX listed organisation
* Excellent discounts on Ingenia Holidays

#### How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, please submit your application. We look forward to receiving your application.

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