High-Volume Technical Support Specialist

4 days ago


Sydney, New South Wales, Australia beBeeHelpdesk Full time $87,077 - $114,939
Helpdesk Consultant Job Description

We are seeking a highly skilled Helpdesk Consultant to join our technology business.

This role is ideal for individuals who possess excellent customer service skills, strong technical expertise, and the ability to work in a high-volume environment.

About the Role:

The Helpdesk Consultant will be responsible for delivering top-notch customer service and troubleshooting issues with our clients.

Main Responsibilities:

  • Provide exceptional customer service via various communication channels.
  • Troubleshoot technical issues and provide solutions to clients.
  • Work closely with our team to resolve product, software, and environmental issues reported by our clients.
  • Manage high-volume, transactional calls efficiently.

Requirements:

  • Technical expertise: Strong technical background with experience in cmd command prompts, interpreting XML files, and resolving client-related tech issues within software.
  • Customer service skills: Passionate about providing excellent customer service and seeing problems through to resolution.
  • Call management: Proven ability to manage high-volume, transactional calls.
  • Communication: Clear and concise communication skills to convey information and ideas to individuals and groups.

Benefits:

We offer a supportive culture, generous parental leave benefits, complimentary gym membership, and many more perks.



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