Customer Service Ambassador for The Star

2 weeks ago

Sydney, New South Wales, Australia The Star Entertainment Group Full time

For over two decades, The Star Sydney has been a prominent landmark in Pyrmont and Darling Harbour, deeply rooted in the local community. Committed to fostering memorable connections with our communities, we strive to deliver exceptional entertainment experiences as Australia's premier hub.

The Darling and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts, solidifying our reputation as a world-class entertainment destination. With an array of extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto, and our vibrant Sports Bar, where the action is live and loud, we are dedicated to delivering unparalleled entertainment, hospitality, and dining experiences for all.

In this dynamic role as a Hotel Porter, you will embody confidence and possess a deep understanding of how to create a truly unique guest experience. As the face of our hotel, you will provide outstanding service that leaves a lasting impression.

This is an excellent opportunity to build memorable connections with both our guests and the hotel team, enriching every interaction and ensuring that every visitor feels right at home. Your responsibilities will include greeting and welcoming guests, addressing their requests and inquiries with warmth and professionalism.

  • Providing clear directions within the hotel and sharing valuable information about the surrounding areas to enhance our guests' experience.
  • Efficiently handling, storing, and delivering luggage to guest rooms to ensure seamless service.
  • Valeted parking and retrieval of guests' vehicles with precision and care.
  • Maintaining our parking facilities to the highest standards, ensuring they are immaculate and inviting, reflecting our commitment to excellence.

We are looking for individuals who possess a friendly and welcoming approach that exemplifies exceptional customer service. Excellent communication skills and a polished appearance that reflects our standards are also essential.

A solid knowledge of the local area and upcoming Sydney events is crucial in assisting guests effectively. High energy, enthusiasm, and a positive, can-do attitude that enhances the guest experience are also required.

A valid Australian driver's license is necessary to facilitate vehicle handling. Flexibility to work across a 24/7 roster, adapting to the needs of our guests and the hotel, is also essential.

About You:

You possess exceptional communication skills and a positive attitude, poised to excel in this role. Your role will be pivotal in shaping the success of our Hotels at The Star, making a meaningful contribution to our mission.

We offer a range of benefits to support your well-being, career growth, and financial security, including:

  • Complimentary meal on site every day, including hot meals, sandwich bar, and more.
  • Uniform laundered and ready for you daily on property.
  • Five weeks of paid Annual Leave for team members who meet the definition of shift worker.
  • Discounted parking and other transport options.
  • Up to 30% discounts across award-winning restaurants and accommodation.
  • Lifestyle discounts, including gym memberships, retail discounts, and dry-cleaning services.
  • Diversity & Inclusion areas of focus, including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+.
  • Endless career growth and opportunities to learn and develop your career.

We welcome applications from diverse backgrounds and cultures, committed to creating a workplace that embodies authenticity and contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.

We believe in taking good care of our team members and guests, building memorable connections, owning it, leading with integrity, and contributing to our community. We recognize the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process and offer flexible working options to find a balance between work and life that's right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality (2022-24) and has been recognized as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

Your time to shine awaits

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