Building Client Relationships Specialist

3 days ago

Sydney, New South Wales, Australia beBeeStrategic Full time $90,000 - $120,000
Job Description:

The role of an Account Manager entails building and maintaining strong relationships with clients.

  • Regular meetings are conducted to understand client business requirements and challenges.
  • Client deep dives, check-ins, and steering committees are undertaken to uncover all business requirements and internal relationships within each client site.
  • Client needs are addressed by providing tailored solutions and discussing the commercial reality with clients.
  • Portfolio growth is managed through expansion and contraction strategies for each client.
  • Positive CSAT and RAG ratings are maintained towards Reapit and its products with each client.
  • Potential client churn is reduced by uncovering and executing ways to improve client satisfaction.
  • Reapit products are demonstrated and discussed with clients to establish value for the client.
  • Data and client records are updated and maintained in Salesforce, Monday, and other business systems.
  • Client opportunity pipelines are monitored and maintained, and quarterly travel plans are provided.
  • Cross-functional collaboration occurs to achieve agreed-upon outcomes.
Requirements:

The ideal candidate must possess the following skills and qualifications:

  • Must be residing in the Sydney area.
  • Excellent organisation and time management skills are essential.
  • A minimum of 3-5 years' experience in a similar role is required.
  • Real estate industry experience is preferred.
  • Trustworthiness and professionalism, combined with a positive attitude, are highly valued.
  • A strategic solutions approach, along with a hunger to grow customer spend and maintain revenue, is necessary.
  • Strong teamwork and work ethic skills, coupled with self-motivation, are essential.
  • A consistent record of exceeding targets and KPIs is expected.
  • Attention to detail and accuracy, as well as excellent presentation and communication skills, are required.
  • Proven experience working with technology/SaaS is necessary.
  • A valid driver's licence and reliable vehicle are also required.

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