IT Support Professional

1 week ago

Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $100,000
Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our dynamic team. In this role, you will be responsible for providing exceptional technical support to end-users and channel partners via phone and email.

The successful candidate will have a strong background in network engineering and technical support. They will possess excellent communication skills, both written and verbal, and be able to effectively resolve complex technical issues.

This is an exciting opportunity to work with the latest technologies and contribute to the growth and success of our organization.

  • Provide 1st level and 2nd level support calls for end customers and channel partners via phone and email support requests.
  • Liaise with internal and external level 2 and level 3 support and update clients on the status of support requests.
  • Assist level 2 and level 3 engineers and coordinate with end-users fault reports and status updates.
  • Assisting other team members with Network Operations Centre (NOC) functions and informing end-users of scheduled and unscheduled outages.
  • Order and coordinate NBN and internet services with carriers for end-users and channel partners.

Required Skills:

  • Bachelor of Information Technology / Network Engineering or similar degree.
  • Technical support or service desk experience beneficial (Level 1) or (2+ years) is mandatory (Level 2).
  • Previous experience working for an IT company, ISP, or network provider is advantageous.
  • Knowledge of helpdesk process and escalation procedures.
  • Excellent English skills in both verbal and written communication.
  • Impeccable phone manner as the role is customer and partner-facing.

Benefits:

  • Industry-competitive salary/hourly rate (commensurate with your experience).
  • All overtime paid out or available as TOIL (Time Off In Lieu)
  • Collaborative, friendly team culture.
  • Support for training and learning.
  • Working with the best team in the industry - learn from our experts.

Others:

  • Strong work ethic and the ability to manage work effectively.
  • Willingness to travel (must have current drivers' licence).

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