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Resource Coordinator

2 months ago


Sydney, New South Wales, Australia Philips Full time

Job Title

Resource Coordinator

Job Description

At Philips, we're committed to improving the lives of 3 billion people by 2025. As a Resource Coordinator, you'll play a critical role in our service team, working across and with several teams to deliver exceptional customer experiences.

This fast-paced role requires excellent customer service skills, organisational and problem-solving abilities, and effective communication with stakeholders and customers. You'll work directly with customers, engineering and operations teams to coordinate and schedule resources for preventative maintenance or urgent fixes.

Key Responsibilities:

  • Coordinate and schedule resources for customer requests
  • Work with engineering and operations teams to resolve customer issues
  • Provide exceptional customer service over the phone and email
  • Ensure requests are resolved in a timely manner
  • Collaborate with stakeholders to deliver high-quality results

What We Offer:

  • Flexible and hybrid working environment
  • Full-time role with a great and supportive team
  • Attractive salary package and benefits
  • Long-term career growth opportunities and development

About Philips:

We're a health technology company dedicated to making the world healthier and more sustainable. Our commitment to diversity and inclusion is reflected in our Reconciliation Action Plan and employee-led resource groups. We welcome applications from diverse backgrounds and encourage people with disabilities to apply.