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Mining Industry Support Specialist

1 month ago

Mackay, Queensland, Australia Hastings Deering (Australia) Ltd Full time

Company Overview:

Hastings Deering (Australia) Ltd is a leading provider of mining equipment and services. We are seeking an experienced Mining Industry Support Specialist to join our team in Mackay.

About the Role:

This is a permanent, full-time position that requires you to safely and efficiently provide high-quality customer service and on-site support to a large world-leading mining company. Your responsibilities will include promoting and adhering to all safety requirements on site and within the workplace, developing relationships with key customer stakeholders, and maximising customer fleet performance.

Key Responsibilities:

  • Promote and adhere to all safety requirements on site and within the workplace
  • Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)
  • Maximise customer fleet performance through ownership of operate for reliability process, defect elimination strategies and implementation of reliability focused systems and training
  • Create, implement and execute sales and account strategies
  • Maintain and increase our market share of parts and service
  • Communicate and manage challenges effecting fleet performance and satisfaction
  • Manage, document and resolve customer issues and enquires

About You:

You will bring the following skills and experience to the role:

  • Trade Qualified or established technical aptitude
  • Demonstrated customer management experience within the mining industry
  • Experience in mining, mining services or heavy earthmoving industries
  • Strong commitment to Safety and continuous Improvement
  • Proactive approach to sourcing solutions
  • Positive attitude to developing the business through a team approach

About the Benefits:

Hastings Deering offers a wide range of benefits, including:

  • A competitive remuneration package ($90,000 - $120,000 per annum)
  • Commission structure
  • Support vehicle provided
  • Salary Continuance Insurance
  • Employee Assistance Program for employees and their families
  • Discounts on private health, vehicles, travel and more
  • Ongoing training & support to further your career
  • Annual salary reviews