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Customer Experience Manager
2 weeks ago
We are seeking a Customer Experience Manager to join our WODEN store team. As a Customer Experience Manager, you will be responsible for creating a fun, safe, and inclusive environment for both our team members and customers.
About the Role:
This is a part-time position of 36 hours per week with availability required Sunday to Thursday, late-night shifts, and occasional public holidays. The successful candidate will be expected to manage the store roster to align with trading hours and sales goals.
Key Responsibilities:
- Create a fun, safe, and inclusive environment for both your team and customers.
- Manage the store roster to align with trading hours and sales goals.
- Train, coach, and develop your team to help them reach their full potential.
What You'll Bring:
- Proven leadership experience in retail, ideally with a fashion focus.
- A positive, energetic attitude and a passion for coaching a team.
- Ability to drive sales and achieve KPIs while managing operational costs.
What We Offer:
- Competitive hourly rate with penalty rates for evenings, weekends, and public holiday shifts.
- Performance-based monthly and seasonal bonuses.
- 50% discount on Dotti products.
- Structured 3-month training plan with Buddy Manager support.
- Employee Assistance Program for wellbeing and mental health support.
- Comprehensive training with leadership and recruitment workshops.
