Payment Operations Manager

2 weeks ago

Sydney, New South Wales, Australia beBeePayment Full time $110,000 - $145,000
Job Title

Overview:

We are seeking a seasoned professional to oversee the processing and payment of workers compensation claims, ensuring accuracy and timeliness.

About the Role:

  • Lead a team in managing workloads and leave allocation to ensure consistent team coverage
  • Conduct regular team meetings to communicate updates, priorities, and training needs
  • Identify opportunities for process improvement to increase efficiency and reduce risk
  • Liaise with internal audit or compliance teams when necessary
  • Collaborate with case managers, insurers, and finance teams to resolve payment issues
  • Communicate effectively with injured workers or legal representatives regarding payment status
  • Act as an escalation point for complex or sensitive payment matters
  • Develop and review reports on payment volumes, turnaround times, and error rates
  • Provide insights and recommendations to management based on data trends

Requirements:

  • Experience in processing workers compensation payments or claims is essential
  • A good understanding of workers compensation laws and policies is required
  • Previous experience leading or supervising a team is necessary
  • Familiarity with claims management or payment systems is beneficial
  • Ability to manage workloads and meet deadlines is crucial
  • Excellent communication and documentation skills are required

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package

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