Lead Customer Experience Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $90,000 - $140,000
Lead Customer Experience Manager

We are seeking an experienced Lead Customer Experience Manager to oversee daily operations and ensure exceptional customer experiences.

Key Responsibilities:
  • Hire, train, and develop qualified personnel according to established standards and service quality metrics.
  • Coordinate and manage operational processes for maximum efficiency and effectiveness.
  • Supervise and evaluate staff performance, providing constructive feedback and coaching opportunities.
  • Procure necessary supplies and equipment in a timely manner, ensuring compliance with company standards.
  • Resolve customer complaints in a professional and courteous manner, escalating issues as necessary.
  • Contribute to pricing strategies and budgeting processes, analyzing market trends and competitor activity.
  • Monitor expenses and enforce adherence to quality standards, maintaining accurate records and preparing reports for senior management.
Requirements:
  • Proven experience as a customer experience leader or hospitality manager.
  • A strong background in customer service or sales, with excellent communication and interpersonal skills.
  • A solid understanding of customer-centric business practices and industry regulations.
  • Knowledge of quality standards and industry best practices, with proficiency in MS Office and relevant software.
  • Excellent organizational, leadership, and problem-solving skills, with the ability to adapt to changing situations.

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