Level 2 Help Desk Support Specialist

7 days ago

Perth, Western Australia beBeeHelpDesk Full time $60,000 - $85,000
Job Description

We are seeking a highly skilled and dedicated individual to join our team as a Help Desk Agent – Level 2. As a key member of our IT support team, you will play a critical role in providing timely and effective support to our staff.

Your primary responsibility will be to troubleshoot basic technical problems reported by users, receive, log, and manage support tickets in an enterprise ticketing system, and communicate with users to gather information about their technical issues.

You will also be responsible for supporting and mentoring your level 1 helpdesk peers, contributing to building and updating a knowledge base by documenting solutions to frequently encountered issues, and providing excellent customer service by being patient, empathetic, and able to explain technical concepts in a clear and understandable manner to users with varying levels of technical expertise.

Key Responsibilities
  • Troubleshoot basic technical problems reported by users
  • Receive, log, and manage support tickets in an enterprise ticketing system
  • Support and mentor your level 1 helpdesk peers
  • Communicate with users to gather information about their technical issues
  • Provide excellent customer service
Requirements

To be successful in this role, you will need:

  • An eagerness to learn and grow in a purpose-driven organisation
  • A clear communicator who thrives in a collaborative environment
  • Excellent customer service skills
  • Previous helpdesk experience is essential with enterprise experience highly regarded
  • A strong understanding of the Windows operating system and Microsoft Office Suite
  • Experience in onboarding/offboarding and access management
  • IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) are highly regarded
What We Offer

In return for your hard work and dedication, we offer:

  • Career growth and progression options across multiple business lines
  • Employee benefits: discounted health insurance, wellbeing program, purchased annual leave
  • A flexible and inclusive work environment
  • Opportunities for professional development

  • Help Desk Expert

    1 week ago

    Perth, Western Australia beBeeTechnician Full time

    Service Desk Specialist RoleWe are seeking a skilled Service Desk Specialist to join our team in delivering top-notch IT support and ensuring quality service delivery. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a customer-first mindset.This role is part of our corporate team, responsible for providing...

  • Help Desk Specialist

    7 days ago

    Perth, Western Australia beBeeCustomerService Full time $50,000 - $54,999

    Job Title: Help Desk Specialist">About the Role:">We are seeking a highly skilled and customer-focused individual to join our team as a Help Desk Specialist. This role is ideal for someone who enjoys working in a fast-paced environment, has excellent communication skills, and is able to manage multiple tasks efficiently.">Key Responsibilities:">- Respond to...

  • Help Desk Support Specialist

    1 day ago

    Perth, Western Australia beBeeResponsibilities Full time $90,000 - $120,000

    Service Desk Analyst Job OverviewWe are seeking a skilled professional to provide exceptional service and support to our users across Australia.Key Responsibilities:Provide timely and effective service desk and desktop support to agreed service levels- Conduct equipment set-up, relocation, and administration- Promote a security culture to meet compliance...

  • Help Desk Specialist

    7 days ago

    Perth, Western Australia beBeeAsset Full time $80,000 - $105,000

    Our organization is committed to delivering high-quality care and services to the West Australian community.We are seeking a highly skilled and experienced Asset Help Desk Lead to join our team in Rivervale.This key role will be responsible for managing the help desk, coordinating work orders, scheduling works, and assisting with the oversight of service...

  • Level 2 Service Desk Technician Onsite Wa

    6 days ago

    Perth, Western Australia Abano Healthcare Group Full time

    Level 2 Service Desk Technician Onsite WAAt Abano Healthcare, we're dedicated to fostering a supportive and innovative environment for our clinicians.As the largest dental support organisation in Australia and New Zealand, we operate 1300Smiles, Maven Dental and Lumino the Dentists.We provide access to state-of-the-art equipment, robust learning...

  • Help Desk Specialist

    4 days ago

    Perth, Western Australia beBeeTechnical Full time $93,488 - $118,592

    About Our RoleWe are seeking a Help Desk Specialist to join our team, providing technical support to clients across our product suite.Provide solutions via phone, email and remote desktopTroubleshoot and resolve issues across operating systems, networks, applications and virtualised environmentsDocument cases and maintain accurate recordsEvaluate software...

  • Level 2 Service Desk Technician Onsite WA

    2 weeks ago

    Perth, Western Australia Abano Healthcare Group Full time

    Level 2 Service Desk Technician Onsite WAAt Abano Healthcare, we're dedicated to fostering a supportive and innovative environment for our clinicians. As the largest dental support organisation in Australia and New Zealand, we operate 1300Smiles, Maven Dental and Lumino the Dentists. We provide access to state-of-the-art equipment, robust learning...

  • Level 2 Service Desk Technician Onsite WA

    2 weeks ago

    Perth, Western Australia Abano Healthcare Group Full time

    Level 2 Service Desk Technician Onsite WAAt Abano Healthcare, we're dedicated to fostering a supportive and innovative environment for our clinicians. As the largest dental support organisation in Australia and New Zealand, we operate 1300Smiles, Maven Dental and Lumino the Dentists. We provide access to state-of-the-art equipment, robust learning...

  • Helpdesk Level 2

    4 days ago

    Perth, Western Australia APM Full time

    OverviewAPM West Perth, Western Australia, AustraliaJoin to apply for the Helpdesk Level 2 role at APM.As a Help Desk Agent – Level 2 you will provide 1st and 2nd level support to our admin and therapy staff all across Australia. You're the vital point of contact for technology-related issues, providing support via phone and remote access.Your goal is to...

  • Helpdesk Level 2

    6 days ago

    Perth, Western Australia APM Full time

    OverviewAPM West Perth, Western Australia, AustraliaJoin to apply for the Helpdesk Level 2 role at APM.As a Help Desk Agent – Level 2 you will provide 1st and 2nd level support to our admin and therapy staff all across Australia. You're the vital point of contact for technology-related issues, providing support via phone and remote access.Your goal is to...