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Front of House Team Leader

2 weeks ago

Ipswich, South Dakota, Australia beBeeManager Full time $63,400 - $82,400
Restaurant Manager

The Restaurant Manager is a critical role that plays a vital part in delivering an exceptional experience for guests and supporting the front-of-house environment for staff.

Key Responsibilities:
  • Lead and motivate the front-of-house team to deliver outstanding service to customers.
  • Develop, train, and upskill staff members.
  • Foster effective communication and motivation among team members.
  • Drive financial performance by managing schedules, inventory, and expenses.
  • Maintain optimal stock levels for the front of house and collaborate with the Assistant Manager to ensure appropriate stock levels are maintained.
  • Place orders as required.
  • Train and backfill all front-of-house positions, including bar and café staff, to ensure smooth venue operation.
  • Manage VIP guest experiences.
  • Address customer complaints and resolve them to satisfaction.
  • Open and close the venue.
  • Maintain high standards of food quality, presentation, and hygiene.
  • Conduct regular meetings to plan and improve processes.
  • Encourage staff to build rapport with guests, anticipate their needs, and provide personalized experiences.
Requirements:
  • Previous experience in a management role within the restaurant industry.
  • Food Safety Certificate.
  • Ability to work on some weekends and closes.
  • Excellent communication and interpersonal skills.
  • Capacity to work under pressure and manage multiple tasks.
  • Strong leadership and team management skills.
  • RMLV, RSA qualifications.
  • Passion for delivering excellent customer service and empowering a team.
  • Organizational skills and effective communication.