Card Fraud Payment Disputes Specialist

4 hours ago


Brisbane, Queensland, Australia Great Southern Bank Full time
About the Role

We are seeking a highly skilled Card Fraud Payment Disputes Officer to join our team at Great Southern Bank. As a key member of our Financial Crime team, you will play a critical role in investigating and resolving card fraud disputes, ensuring the best possible outcomes for our customers.

Key Responsibilities:

  • Investigate and resolve card dispute cases, working closely with internal stakeholders and external partners.
  • Manage Visa and Mastercard dispute cases, utilizing your expertise to achieve the best possible results for our customers.
  • Respond to customer inquiries regarding new and ongoing disputes, providing timely and effective resolutions.
  • Maintain accurate records to meet reporting obligations, ensuring compliance with regulatory requirements.
  • Manage multiple workloads with varying SLA requirements, prioritizing tasks to meet deadlines and deliver high-quality results.

About You

We are looking for a highly motivated and experienced professional with a strong background in customer service or financial services. The ideal candidate will possess:

  • At least 12 months of experience in customer service or financial services, with a strong understanding of card fraud and dispute resolution.
  • Excellent verbal and written communication skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong problem-solving skills, with a high attention to detail and ability to analyze complex data.
  • Advanced computer skills, with proficiency in Microsoft Office Suite and ability to learn new systems quickly.

What's in it for You

As a Card Fraud Payment Disputes Officer at Great Southern Bank, you will have the opportunity to make a real impact on our customers' lives. You will be part of a dynamic and innovative team, working in a fast-paced environment that values collaboration, flexibility, and continuous learning. We offer a range of benefits, including competitive salary, comprehensive training, and opportunities for career growth and development. Join us and be part of a team that is shaping the future of banking.



  • Brisbane, Queensland, Australia Great Southern Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Card Fraud Payment Disputes Officer to join our team at Great Southern Bank. As a key member of our Financial Crime team, you will play a critical role in investigating and resolving card fraud disputes, ensuring the best possible outcomes for our customers.Key Responsibilities:Investigate and...


  • Brisbane, Queensland, Australia Great Southern Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Card Fraud Payment Disputes Officer to join our team at Great Southern Bank. As a key member of our Financial Crime team, you will play a critical role in investigating and resolving card fraud disputes, ensuring the best possible outcomes for our customers.Key Responsibilities:Investigate and...


  • Brisbane, Queensland, Australia Great Southern Bank Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Card Fraud Payment Disputes Officer. As a key member of our Financial Crime team, you will play a critical role in investigating and resolving card fraud disputes, ensuring the best possible outcomes for our customers.Key Responsibilities:Investigate and resolve...


  • Brisbane, Queensland, Australia Great Southern Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Card Fraud Payment Disputes Officer to join our team at Great Southern Bank. As a key member of our Financial Crime team, you will play a critical role in investigating and resolving card fraud cases, ensuring the best possible outcomes for our customers.Key Responsibilities:Investigate and...


  • Brisbane, Queensland, Australia Great Southern Bank Full time

    {"h1": "Card Fraud Payment Disputes Officer Role", "p": "At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our...


  • Brisbane, Queensland, Australia Great Southern Bank Full time

    {"h1": "Card Fraud Payment Disputes Officer Role", "p": "At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our...


  • Brisbane, Queensland, Australia Jumbo Interactive Limited Full time

    Job Summary:We are seeking a highly skilled Fraud Investigation Specialist to join our team at Jumbo Interactive Limited. As a key member of our operations team, you will be responsible for the day-to-day detection, management, and prevention of fraudulent activities across multiple clients.Key Responsibilities:Identify, investigate, and escalate suspicious...


  • Brisbane, Queensland, Australia Jumbo Interactive Limited Full time

    About the Role:We are seeking a highly skilled Fraud Investigation Specialist to join our team at Jumbo Interactive Limited. As a key member of our operations team, you will be responsible for the day-to-day detection, management, and prevention of fraudulent activities across multiple clients.Key Responsibilities:Identify, investigate, and escalate...


  • Brisbane, Queensland, Australia Jumbo Interactive Limited Full time

    About UsOz Lotteries is a leading e-commerce lottery retailer, offering a wide range of commercial and charity lotteries to everyday Australians. As a subsidiary of Jumbo Interactive Limited, we pride ourselves on creating possibilities and making a positive impact on our community.Job SummaryWe are seeking a highly skilled Fraud Investigation Specialist to...


  • Brisbane, Queensland, Australia Swyftx Full time

    About the RoleWe are seeking a highly skilled and experienced Fraud Prevention Specialist to join our team at Swyftx. As a key member of our security operations team, you will be responsible for leading efforts to prevent and detect fraud and scams across our platform, protecting our customers and company from risk.Key ResponsibilitiesDevelop and Implement...


  • Brisbane, Queensland, Australia Auto & General Full time

    Job Title: Claims Investigation SpecialistAbout the Role:The Claims Investigation Specialist will be responsible for building and implementing a robust compliance and investigative framework to ensure effective corporate fraud identification and prevention strategies are in place.Key Responsibilities:Manage a team of analysts, providing coaching, guidance,...


  • Brisbane, Queensland, Australia NC Legal Full time

    Job Title: Global Disputes 3-8 PQEAbout the Role:We are seeking an experienced Global Disputes lawyer to join our team at NC Legal. As a Global Disputes Specialist, you will be responsible for providing expert advice and representation in complex commercial disputes.Key Responsibilities:Provide strategic advice to clients on global dispute resolution...


  • Brisbane, Queensland, Australia NC Legal Full time

    Job Title: Global Disputes 3-8 PQEAbout the Role:We are seeking an experienced Global Disputes lawyer to join our team at NC Legal. As a Global Disputes Specialist, you will be responsible for providing expert advice and representation in complex commercial disputes.Key Responsibilities:Provide strategic advice to clients on global dispute resolution...


  • Brisbane, Queensland, Australia Lanson Partners Full time

    Job DescriptionLanson Partners is seeking a highly skilled Business Analyst to join our team on a contract basis. As a Business Analyst, you will play a critical role in driving business growth and innovation by analyzing business needs and developing solutions to meet those needs.Key Responsibilities:Conduct Business Requirements Workshops: Collaborate with...

  • Project Officer

    2 weeks ago


    Brisbane, Queensland, Australia HOBAN Full time

    {"title": "Project Officer - Fraud Prevention Specialist", "content": "About the RoleWe are seeking an experienced Project Officer to join our Fraud Fusion Taskforce team. As an APS6 equivalent, you will operate with limited direction, handling complex tasks that are guided by legislation, policies, and established standards.Your main responsibilities will...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution SpecialistWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our team, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.About the RoleResolve customer complaints in a...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution SpecialistWe're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our team, you'll play a critical role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures.About the RoleResolve customer complaints in a...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist | Multiple locations We're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our team, you'll play a critical role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures. About the Role Resolve customer...


  • Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    Dispute Resolution Specialist | Multiple locations We're seeking a skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our team, you'll play a critical role in resolving customer complaints in accordance with external dispute guidelines, policies, and procedures. About the Role Resolve customer...


  • Brisbane, Queensland, Australia Flywire Full time

    Job Title: Payment Operations Specialist, InsuranceWe are seeking a highly skilled Payment Operations Specialist to join our team in the Insurance department. As a Payment Operations Specialist, you will be responsible for providing finance and operational support for the international payments and health insurance businesses.Key Responsibilities:Post...