Healthcare Support Specialist

2 days ago

Sydney, New South Wales, Australia Monash IVF Group Full time

About Us

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Sydney Ultrasound for Women is a leading diagnostic ultrasound medical practice, committed to delivering exceptional reproductive health services. We are part of the Monash IVF Group, a renowned organization that advances reproductive health services for contemporary lifestyles.

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Our Team

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We are a multidisciplinary team of specialists who collaborate to improve patient experiences and outcomes with care and compassion. Our doctors are specialist Obstetricians and Gynaecologists (O&G) who have further specialized in ultrasound, high-risk obstetrics, and reproductive genetics.

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The Role

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We are seeking an experienced Patient Services Coordinator to join our team. As a key member of our support staff, you will play a vital role in enhancing the patient experience through exceptional service, underpinned by compassion and attention to detail.

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Your Responsibilities

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You will be responsible for:

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  • Triage incoming calls and emails, ensuring timely responses to patients and healthcare professionals.">
  • Manage patient bookings and monitor clinic appointments, guaranteeing seamless communication and coordination.">
  • Accurately enter data into our patient management system, maintaining up-to-date records and contributing to informed decision-making.">
  • Provide general administrative support to our team, encompassing tasks such as preparing consulting rooms and clinics for the day.">
  • Liaise with external healthcare providers, including GP's, specialists, and their staff, fostering strong relationships and efficient collaboration.">
  • Deliver exceptional caring service to all patients, addressing their needs and concerns with empathy and professionalism.">
  • Collect consent forms and update accurate patient records, ensuring compliance with regulatory requirements.">
  • Support sonographers, sonologists, and genetic counsellors in their daily tasks, promoting a cohesive and collaborative environment.">
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Requirements

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To succeed in this role, you will need:

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  • Demonstrable ability to provide exceptional customer service, consistently exceeding patient expectations.">
  • Excellent telephone manner, ensuring clear and concise communication with patients and healthcare professionals.">
  • Exceptional computer and IT skills, particularly with Microsoft Office Suite, facilitating efficient data entry and management.">
  • Strong attention to detail and time management, enabling effective prioritization and task completion.">
  • Able to work cohesively within a multi-disciplinary team, promoting collaboration and open communication.">
  • Superior time management skills, with proven ability to multitask and adapt to changing situations.">
  • A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create.">
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What We Offer

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As a valued member of our team, you can expect:

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  • A competitive salary, estimated at AU$60,000 - AU$80,000 per annum, commensurate with your experience and qualifications.">
  • Ongoing training and development opportunities, empowering you to grow professionally and personally.">
  • Access to a comprehensive Learning & Development Framework, supporting your career advancement.">
  • CU Health Membership, providing access to GPs, dieticians, psychologists, and health coaches, promoting employee wellbeing.">
  • Discounts on MIVFG fertility and ultrasound services, benefiting your personal and professional life.">
  • Paid IVF Leave and Paid Parental Leave – 12 weeks plus superannuation, demonstrating our commitment to work-life balance.">
  • Access to Fitness Passport gym membership, encouraging a healthy lifestyle and work-life harmony.">
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Career Opportunities

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At Sydney Ultrasound for Women, we believe in fostering a culture of continuous growth and development. If you're passionate about delivering exceptional patient care and making a real difference in reproductive health, we encourage you to apply for this exciting opportunity.

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