Pathfinder for International Students

3 days ago

Sydney, New South Wales, Australia beBeeCareer Full time $60,000 - $80,000
Student Advisor

We are seeking a highly motivated and organized Student Advisor to join our team. As a key member of our staff, you will be responsible for providing exceptional support to students on-campus.

The successful candidate will have excellent communication and interpersonal skills, with the ability to work independently and as part of a team. They will also possess strong organizational skills, with attention to detail and the ability to multitask.

Key Responsibilities:

  • Supporting students on-campus by advising on cultural acclimatization and general academic issues
  • Providing special care for under-age students with regular check-ins
  • Preparing for new student intake (ELICOS & VET)
  • Facilitating academic and financial intervention and problem-solving
  • Supporting agents by answering phone calls, responding to questions about current student status, and providing course information
  • Acting as a point of contact for walk-in students, conducting school tours, and ensuring successful conversion
  • Facilitating student extensions
  • Issuing Letter of Acceptance and COEs and working with the school's database system

Additional Responsibilities:

  • Answering the phone, transferring calls, and taking messages
  • Helping students with questions and problems or leading them to the correct department
  • Updating PRISMS site with relevant student information
  • Assisting the manager and academic director with assigned tasks
  • Supporting reception (if required)
  • Attending general staff and team meetings and training sessions as assigned
  • Ad-hoc National Student Services tasks (to be determined)

Requirements:

  1. Experience working in an international college or school
  2. Demonstrated customer service skills
  3. Outstanding organizational skills
  4. Excellent communication and interpersonal skills
  5. Excellent technical skills (database, Microsoft 365, PRISMS)
  6. A passion for education and sensitivity to cultural and language issues facing our overseas students
  7. Ability to work independently and as part of a team
  8. Fluency in written and spoken English is a must
  9. Japanese Speaker is a requirement for this position

Working Hours:

Full-time (38 hours per week), Monday to Friday, between the hours of 8am to 8pm

This position is based at the Sydney campus and does not have a working from home option.

Please submit your application, including a cover letter and updated resume.

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