Community Focused Customer Service Representative

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $30 - $37
Job Description">

We are seeking a highly motivated and customer-focused individual to join our team as a Casual Customer Service Officer at our Leisure and Aquatic Centre. This is an excellent opportunity to work flexibly while delivering great service to the community.

The successful candidate will be responsible for:

  • Providing exceptional customer service, handling enquiries and feedback professionally.
  • Managing cash transactions, reconciliation, and securing cash handling with accuracy.
  • Maintaining organized, clean, and safe customer service and kiosk areas, including food handling and serving.
  • Overseeing stock levels, presentation, and monthly stocktakes within budget.
  • Promoting and selling products and memberships, achieving sales targets.
  • Coordinating centre bookings with team leaders and facility users.
  • Keeping signage, promotional materials, and website information up-to-date.
  • Performing opening/closing duties and participating in relevant training.
  • Ensuring compliance with policies and providing guidance to kiosk staff.
Required Skills and Qualifications">

The ideal candidate will possess:

  • First Aid, CPR, and food handling certificates.
  • Enthusiasm, initiative, and ability to work independently and in teams.
  • Flexibility to work varied hours and locations, including early mornings and weekends.
  • Experience delivering quality customer service in public-facing roles.
  • Strong written, verbal, and face-to-face communication skills.
  • Ability to work with initiative and minimal supervision.
  • Cash handling, POS, PC literacy, and admin skills.
  • Effective communication with staff, customers, and stakeholders.
  • Experience in sales, management, and stocktaking of retail items.
Benefits">

As a Casual Customer Service Officer, you will enjoy:

  • A competitive hourly pay rate plus penalty rates for weekends and public holidays.
  • Flexible casual hours, up to 38 per week.
  • Support for your professional growth with ongoing learning and development opportunities.
  • Join an Award-Winning organization recognized as an Employer of Choice.
  • Access to employee Health and Wellbeing programs, including the Fitness Passport.

What We Offer: The chance to make a real difference in our community, support for your professional growth, flexible working arrangements, and a range of employee benefits.

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