Café Team Leader

4 days ago

Gold Coast, Queensland, Australia beBeeLeadership Full time $57,600 - $58,800

Job Overview:

  • Take charge of a café team, ensuring seamless execution of company policies and procedures.
  • Design and implement efficient schedules and work coordination to maintain optimal staffing levels.
  • Hold regular staff meetings to share updates, address concerns, and promote a positive work environment.

Customer Interaction:

  • Set the standard for exceptional customer service by leading by example.
  • Respond professionally and promptly to customer inquiries, feedback, and complaints.
  • Ensure a welcoming atmosphere that fosters customer loyalty.

Operations Management:

  • Oversee daily operations, including opening and closing procedures, inventory management, and cash handling with precision.
  • Maintain immaculate cleanliness and hygiene standards in the café.
  • Cultivate strong relationships with vendors to secure timely delivery of quality ingredients and materials.

Quality Assurance:

  • Establish and enforce high-quality standards for food and beverage preparation.
  • Conduct regular inspections to ensure consistency and adherence to brand guidelines.
  • Ensure equipment functionality and safety at all times.

Training and Development:

  • Train new staff on company policies, procedures, and customer service standards.
  • Provide ongoing coaching and support to enhance staff performance and professional development.

Requirements:

  • Previous 2 years experience in a supervisory or managerial role within the food and beverage industry.
  • Strong leadership and interpersonal skills.
  • Excellent communication and customer service abilities.
  • Knowledge of health and safety regulations and food safety standards.
  • Ability to work effectively in a fast-paced environment and handle stressful situations.

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