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Luxury Retail Store Manager

2 months ago

Perth, Western Australia Tiffany & Co Full time

About Tiffany & Co.

Tiffany & Co. is a renowned luxury brand with a rich history dating back to 1837. Our commitment to excellence and quality has made us one of the world's most recognizable luxury brands, with a presence in over 300 stores worldwide.

About the Role

We are seeking an exceptional Store Manager to lead our luxury retail business in Perth, Western Australia. As a Store Manager, you will be responsible for driving the strategic direction of the store and providing guidance to the store leadership and sales teams.

Key Responsibilities

  • Analyze the performance of the business and develop a focused action plan to improve results, leveraging our clients, team, visual merchandising, product assortment, and in-store operations.
  • Provide a cohesive direction for the entire store team through the utilization of the morning briefing and goal setting.
  • Drive a daily focus on providing feedback and coaching our teams to develop a winning culture.
  • Ensure a seamless and luxurious client experience is delivered in-store consistently, responding to feedback as it arises.
  • Develop a client development plan to engage and grow our high-value and VIP clients, utilizing the team to build long-term meaningful relationships.

Requirements

  • Minimum five years' experience leading teams of at least 15 people in a retail or client-focused environment.
  • Experience in sales generation and managing the achievement of sales results.
  • Experience working towards targets and KPIs.
  • Experience in partnering with high-net-worth individuals in a selling environment.
  • The ability to inspire trust, integrity, fairness, and professionalism both with clients and staff members.
  • Proven ability and desire to work in a fast-paced, changing environment.
  • Flexibility to work in various roles based on business needs.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
  • In-depth technical knowledge of precious metals and gemstones will be highly advantageous.

Why Tiffany & Co.

  • Generous salary and bonus, incentives, employee discounts, and milestone gifts.
  • High-performing, caring, fun, and dynamic team.
  • Culture focused on wellbeing, innovation, and growth.
  • Endless career opportunities with the largest luxury group - LVMH.
  • Never-ending training and individual up-skilling opportunities.
  • Great mentoring from highly experienced management team.