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Product Manager
2 months ago
IDP International Education Specialists is the global leader in international education services, delivering global success to students, test takers, and our partners through trusted human relationships, digital technology, and customer research. As a Product Manager - Operations Management, you will play a critical role in leading the product management and delivery of Operations Management within the IELTS operations team.
Key Responsibilities- Develop and manage the product roadmap for Operations Management, aligning with the company's strategic objectives and working closely with Product Owners to develop delivery plans.
- Manage current products to create amazing Test Centre and Test Taker experiences, focusing on the product lifecycle, new product development, and process improvements to drive efficiencies and deliver on business objectives.
- Leverage market, competitor, Test Taker, Test Centre, Partner, and digital insights to inform forward-looking roadmap and product plan.
- Develop the case for change, investment business cases (where required), and canvasses, including forecasting and mapping to key metrics and ROI tracking.
- Communicate Product Strategy and Roadmap with key stakeholders for input and alignment.
- Track record in the management of commercialised products/services at various stages in their product lifecycle.
- Knowledge and execution of product management practice, including business planning, roadmap development, forecast, and benefits realisation.
- Proven ability to lead product lifecycle from concept to MVP and go-to-market, including mature product iterative improvement, and where applicable, migration and exit.
- Demonstrated ability to take responsibility for the overall condition and stewardship of the product.
- Strong business and data analysis skills with the ability to synthesise market, Test Taker, and data insights to inform product decisions, actions, and outcomes.
- Ongoing thirst for a better understanding of the Test Taker - ambition to play a key role in promoting superior Test Taker experiences and Test Taker centric business solutions.
- Have business acumen with the ability to create solutions that meet Test Taker needs.
- Build rapport and communicate solutions to senior stakeholders, including being able to tell the story.
- Comfortable working in ambiguous situations, working creatively on formative concepts or complex problems to solve.
- Capable of operating with both a macro and micro lens, providing focus to detailed steps/tasks as well as maintaining a big picture view.
- Passion for driving process improvements that directly impact operational efficiencies and NPS.
- Prior experience in managing and leading teams.
- Experience across different industries (e.g. a mix of digital and bricks and mortar).
