Unified Communications Team Lead
2 months ago
Programmed is a leading provider of operations and maintenance services across various industry sectors. Our Electrical Technologies division specializes in designing, implementing, and maintaining audio-visual and IT solutions for private and public sector clients, ensuring seamless workplace connectivity and communication.
About the Opportunity
We are seeking a Senior IT Project Manager to oversee a team of technical specialists providing Unified Communications (UC) services for our client. This role involves managing daily customer service operations, ensuring adherence to SLAs and KPIs, maintaining asset data, and overseeing on-site staff. The successful candidate will drive positive customer interactions and manage UC projects from concept to delivery, enhancing the customer experience for our client.
Key Responsibilities
• Provide leadership to the team, ensuring high standards in daily customer service operations.
• Ensure customer expectations are met by accurately reporting on SLAs and KPIs.
• Communicate effectively with internal and external stakeholders to ensure all tasks are completed on time and within budget.
• Lead customer and client activities to optimize maintenance performance, including job planning and scheduling.
• Oversee the execution of the service delivery plan.
• Manage audits and continuous improvement initiatives across the contract.
• Foster and promote a positive safety culture throughout the business.
About You
To succeed in this role, you will need strong leadership skills and a technical background, along with contract and project management experience in UC, AV, or other IT communication systems and services within a medium-to-large enterprise environment. You will demonstrate and possess the following:
• Tertiary degree in IT, business, project management, or engineering preferred, however not essential.
• ITIL foundation certification desirable, however not mandatory.
• Technical experience with delivery and maintenance of UC solutions.
• Highly developed communication and robust stakeholder engagement ability.
• Excellent time management and prioritization skills.
• Cultural alignment with our core values: Safety Leadership, Care & Empathy, Customer Service, and Diversity, Inclusion & Equality.
Work With Us
Programmed and PERSOLKELLY supports a workplace culture of zero harm and encourages this in all that we do. We strive for diversity, inclusion, and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation, or abilities to apply.
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