Senior Technical Operations Specialist

3 days ago


Australia beBeeAutomotive Full time $150,000 - $180,000
Job Overview

We are seeking a skilled and motivated Technical Operations Manager to oversee the technical delivery of services, support, maintenance, and compliance across our service centers in Australia and New Zealand.

This role involves managing and leading a team of field technical specialists, providing guidance, support, and direction to ensure high-quality technical service delivery.

  • Team Leadership: Manage and lead a team of field technical specialists, providing guidance, support, and direction to ensure the highest standards of technical service are consistently met.
  • Technical Operations: Oversee the technical operations, including Service repair, Collision repair, and Parts support, ensuring quality, deadlines, and safety standards are maintained.
  • Performance Management: Set clear performance objectives, regularly assess team members' performance, and provide constructive feedback to ensure high-quality service delivery.
  • Training and Development: Identify training needs within the team and coordinate training programs to enhance technical skills and keep advisors up-to-date with the latest automotive technologies and repair methods.
  • Quality Assurance: Implement and oversee quality control measures to ensure that the teams work is conducted to the highest standards, meeting or exceeding manufacturer and regulatory requirements.
  • Process Improvement: Continuously evaluate and improve existing repair processes and workflows, implementing best practices to enhance operational efficiency and customer satisfaction.


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