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Patrol Officer

1 month ago


Eight Mile Plains, Queensland, Australia RACQ Full time

About the Role

We are seeking a dedicated and enthusiastic Patrol Officer to join our elite team of roadside assistance specialists. As a key member of our RACQ Roadside Response Team, you will play a vital role in providing exceptional mechanical support to our members, ensuring they receive the help they need, whenever and wherever they need it.

Key Responsibilities

  • Apply mechanical expertise to diagnose and resolve roadside issues efficiently
  • Provide exceptional customer service, prioritizing quality interactions and member satisfaction
  • Work collaboratively with colleagues to ensure seamless service delivery
  • Adhere to safety protocols and procedures to minimize risk and ensure a safe working environment

Requirements

  • Trade-qualified mechanic or auto-electrician with industry-related qualifications
  • Current C-Class Driver's License
  • Demonstrated customer service experience with a focus on quality interactions
  • Strong diagnostic skills and ability to work autonomously
  • Excellent driving history and ability to provide a 5-year traffic history report
  • Ability to complete pre-employment medical, drug & alcohol screen, and criminal record check

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional development and growth
  • Flexible working arrangements and work-life balance
  • Access to a range of employee benefits, including discounts on banking, insurance, and assistance products

About RACQ

RACQ is a leading provider of roadside assistance and insurance services in Queensland. We are committed to delivering exceptional service to our members and are passionate about building a diverse and inclusive workplace. If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.