Administrative Support Officer

4 weeks ago


Chatswood, Australia Whizdom Recruitment Full time
About Our Client

Our client is a reputable NSW Government Department dedicated to providing vital support to individuals and families across New South Wales. Their focus is on ensuring access to safe, affordable housing, offering services to people with disabilities, and delivering community support at a local level.

About the Role

The Customer Service Officer plays a vital role in providing services to the community from a local office, contributing to the effective delivery of quality services. Key responsibilities include:

Key Responsibilities
  • Providing support and customer service on reception and associated front counter duties, including answering telephones and referrals to other service providers.
  • Providing administrative support to the casework team with a high level of attention to detail and a focus on customer service.
  • Accurate preparation and data entry of information into corporate data systems and the client management system, maintaining client confidentiality.
  • Ensuring record management systems are maintained in accordance with Agency guidelines and policies.
  • Providing secretariat support to group supervision and/or unit meetings, ensuring confidentiality is maintained.
  • Distributing and dispatching mail and arranging couriers as needed.
  • Providing support and maintaining records of motor vehicle fleet usage, arranging cleaning, servicing, and repairs as required.
  • Maintaining stationery and office supplies and monitoring and maintaining office equipment.
  • Promoting compliance and adhering to policies, processes, and systems.
Requirements
  • Providing accurate, quality, and timely administrative services to the office, dealing with competing priorities and deadlines.
  • Maintaining quality client service and staff support in a challenging environment and with high workloads.
  • Appreciating the nature of services that caseworkers provide to clients, to provide quality clerical support to a casework team and prioritize the demands of the team.
  • Working as a member of the administrative team and when assigned to a Caseworker Team and professional staff, as a member of that team.
What's on Offer

This contract is available for an initial 4-month term with likely extensions. Located in Chatswood, Sydney.

Candidates will need to be willing to undergo pre-employment screening checks, which may include ID and work rights verification and any other client-requested checks.



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