Customer Service Officer

3 weeks ago

Chatswood, Australia Whizdom Recruitment Full time

About the Role:

The Customer Service Officer plays a vital role in providing services to the community from a local office. This includes a range of client and administrative services that contribute to the effective delivery of quality services in the local office.

Key Responsibilities:

  • Provide support and customer service on reception and associated front counter duties.
  • Provide administrative support to the casework team with a high level of attention to detail and a focus on customer service.
  • Accurately prepare and enter information into corporate data systems and the client management system, maintaining client confidentiality.
  • Ensure record management systems are maintained in accordance with Agency guidelines and policies.
  • Provide secretariat support to group supervision and/or unit meetings, ensuring confidentiality is maintained.
  • Distribute and dispatch mail and arrange couriers as needed.
  • Provide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing, and repairs as required.
  • Maintain stationery and office supplies and monitor and maintain office equipment.
  • Promote compliance and adhere to policies, processes, and systems.

What's Required:

  • Providing accurate, quality, and timely administrative services to the office, dealing with competing priorities and deadlines.
  • Maintaining quality client service and staff support in a difficult environment and with high workloads.
  • Appreciating the nature of services that caseworkers provide to clients, to provide quality clerical support to a casework team and prioritise the demands of the team.

About Our Client:

Our client is an NSW Government Department that provides vital support to individuals and families across New South Wales. Its focus is on ensuring access to safe, affordable housing, offering services to people with disabilities, and delivering community support at a local level.

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