Customer Solutions Expert

1 month ago


Maroochydore, Queensland, Australia Probe CX Full time

{"Job Overview": "At Probe CX, we're driven by a passion for delivering exceptional customer experiences. Our team is dedicated to working with innovative minds to achieve great success. We're committed to doing things better than the day before, and our exponential growth is living proof that we've stayed true to this ethos.

As a Customer Service Representative, you will be responsible for handling inbound and outbound contacts in line with client and company requirements to meet Key Performance Indicators (KPI's) and targets. You will be expected to provide exceptional customer service to our clients' customers while meeting required standards of quality and adhering to schedules to achieve required targets.

**Key Responsibilities:**

* Handle inbound and outbound contacts in line with client and company requirements
* Meet Key Performance Indicators (KPI's) and targets
* Provide exceptional customer service to our clients' customers
* Meet required standards of quality and adhere to schedules

**What We Offer:**

* Casual role with varied start dates
* Hourly rate with potential to earn incentives
* Must be able to work between the hours of 10am and 8pm. Shift preferences may be accommodated and Monday availability is a must (Weekend hours may be required as per client needs)
* Need to be available to attend the paid Full Time training for 4 weeks
* Fixed term contract until end of Nov (with view to extend)
* Hybrid opportunity once you've settled into your new role (mix of onsite & work from home requirements)
* Monthly reward & recognition programs and celebrations with fun themed days
* Free Undercover Parking
* Access to a 24/7 employee health, wellness & safety platform
* Employee Referral Program
* Great office location in the heart of Maroochydore - close to public transport, shopping & food options

**Requirements:**

* Hold current Australian Citizenship
* Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you)
* Have lived in Australia for the last 5 consecutive years (a 5-year footprint)
* Please note - working/bridging visa's etc. cannot be accepted.

We are excited to receive your application and look forward to reviewing it.

**About Us:**

At Probe CX, we're passionate about delivering exceptional customer experiences. We're a dynamic team that's driven by a passion for innovation and a commitment to excellence. We're always looking for talented individuals who share our values and are eager to join our team.

If you're a motivated and customer-focused individual who is looking for a new challenge, we'd love to hear from you.

Please submit your application, including your resume and a cover letter, to [insert contact information].

We look forward to reviewing your application and discussing this opportunity further.

**Contact Us:**

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us.

We're always happy to chat and answer any questions you may have.

Thank you for considering this opportunity.

Best regards,
[Your Name]"}



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