Customer Service Representative

1 day ago


Maroochydore, Queensland, Australia Telstra Full time

We are seeking a Customer Service Representative to join our team at Telstra's Sunshine Plaza store. This is an exciting opportunity for a sales-focused individual to deliver exceptional customer experiences and drive business results.

About the Role

This Retail Sales Consultant role involves working as part of a dynamic team to provide personalized service and advice to new and existing customers. You will be the face and voice of Telstra, sharing your knowledge about our services and latest gadgets to help customers find the best solutions for their needs.

On any given day, you could be engaging with customers to understand their requirements, providing expert advice on our products and services, or assisting with wireless device setups. Your passion for delivering exceptional customer experiences will make all the difference in driving customer satisfaction and loyalty.

Key Responsibilities
  • Provide exceptional customer service and advice to new and existing customers.
  • Work collaboratively with the store team to achieve sales targets and business objectives.
  • Stay up-to-date with product knowledge and promotions to ensure accurate information is provided to customers.
  • Maintain a high level of product knowledge to meet customer inquiries and sales opportunities.
What We're Looking For

We're looking for a highly motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences. The successful candidate will have:

  • Excellent communication and interpersonal skills.
  • A strong ability to work in a fast-paced environment and adapt to changing priorities.
  • An understanding of customer needs and preferences.
  • The ability to work effectively in a team environment.
Salary Range

The salary range for this position is $60,000 - $80,000 per annum, depending on experience and qualifications.



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