Destination Experience Coordinator

3 days ago


Willoughby City Council, Australia StudentUniverse Full time

We are seeking a seasoned and results-driven Destination Experience Coordinator to join our team at StudentUniverse. As a key member of our sales team, you will be responsible for coordinating and delivering exceptional customer experiences for customers booking their dream cruise holiday.

The successful candidate will have a proven track record in a customer-facing role, with a strong focus on delivering excellent customer service and meeting or exceeding sales targets. You will also possess a minimum of 2 years' experience in the Cruise or Travel Industry, with knowledge of GDS systems.

In this role, you will be responsible for:

  • Coordinating and delivering exceptional customer experiences for customers booking their dream cruise holiday
  • Ensuring that KPIs are met, meeting and exceeding monthly sales targets
  • Supporting and handling walk-in, email & telephone enquiries efficiently and accurately
  • Maximising sales opportunities by upselling & cross-selling
  • Monitoring and actioning all relevant mailboxes daily
  • Maintaining accurate and comprehensive product information in order to deliver and generate sales

To succeed in this role, you will need to be highly motivated and focused, with exceptional problem-solving skills and the ability to thrive under pressure. You will also possess a passion for cruise holidays and a commitment to delivering exceptional customer experiences.

As a valued member of the StudentUniverse team, you will enjoy a range of benefits including:

  • Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
  • Becoming a cruise expert with access to industry travel discounts and qualifying for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide
  • A collaborative and inclusive company culture, with opportunities for professional growth and development
  • Access to employee-only discounts and benefits, including 350+ retailers, health and wellness discounts, financial planning advice, employee share plan and more
  • Corporate Health Discounts and Mental Health Support programs


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