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Senior Change Strategist

3 weeks ago

Adelaide, South Australia beBeeChange Full time $120,000 - $154,434

Job Overview

We are seeking a seasoned Change Manager to spearhead the development and implementation of strategic change and communication practices across our Customer Service division.

The ideal candidate will facilitate successful project execution, elevate change maturity, and safeguard customer experience and business outcomes.

  • Design and execute robust change and communication strategies that support successful project and program outcomes
  • Lead the creation and embedding of a comprehensive change management practice within Customer Service, incorporating tools, frameworks, and standards
  • Drive continuous improvement through stakeholder education and evolution of change and comms maturity
  • Develop and lead strategic and operational communications aligned to our Customer Service vision
  • Support delivery excellence and embed best-in-class ways of working across teams
  • Own and optimize Customer Service's digital platforms and manage critical incident communications
  • Embed a customer-centric, high-performance culture across the team, supporting talent development and succession planning
Key Qualifications:
  • Prior leadership experience (5+ years), with a proven track record of mentoring and developing high-performing teams
  • Advanced change management capability, with expertise in applying methodologies in large-scale customer-facing environments
  • Strong project delivery skills, with the ability to integrate change across complex businesses and multiple sites
  • Exceptional communication and stakeholder engagement skills, including with senior leaders
  • Skilled in influencing and negotiating to drive adoption and alignment across diverse teams
  • Experience managing strategic communications and digital platforms
What We Offer:

At Suncorp Group, we provide a range of benefits, including access to our employee platform, flexible work arrangements, paid leave, and career development opportunities.

  • Paid study support, career breaks, on-the-job learning, and a referral bonus
  • Free wellbeing coaching, an Employee Council, and confidential EAP access
  • Discounts at retailers, insurance savings, gym memberships, and reduced super fees
  • Paid volunteer leave, donation matching, and emergency response leave
  • Bonus payments and shares for eligible employees
  • Diversity celebrated through employee resource groups and inclusive policies for all families