Design Studio Specialist
2 days ago
Our west elm store in Hay Street, Perth, is seeking a Design Studio Specialist to elevate our customers' shopping experience through exceptional design expertise and excellent customer service in a dynamic, specialty retail environment. This is a permanent, part-time position offering 30 hours per fortnight with a fixed two-week rotating roster.
Key Responsibilities:- Create unique and engaging experiences for customers by applying design expertise to enhance their home environments.
- Use design skills to assist clients with consultations both in-store and at their homes, guiding them on the design of their spaces.
- Provide tailored recommendations on products, colours, and designs that align with each client's style and needs.
- Anticipate clients' needs for every room in their home and offer thoughtful suggestions.
- Ensure a seamless customer experience from initial shopping through to delivery and setup of their purchases.
- Build and maintain lasting client relationships, including contacting them about new product arrivals, sales, and decorating classes.
- Support the implementation and upkeep of visual merchandise presentation, signage, and lighting.
- Assist colleagues with resolving complex customer concerns.
- Provide special services including gift wrapping, gift registry, locating merchandise, catalogue orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
- Have experience in design and a passion for homewares, with strong client engagement skills.
- Have retail sales experience, preferably in visual merchandising, specialty retail, and/or homewares.
- Excel at connecting with customers through both service and selling.
- Are driven to meet and exceed sales targets and thrive in a team environment while being capable of working independently.
- Enjoy interacting with customers, discovering their story, style, and lifestyle to match them with the right products.
- Have the confidence and ability to anticipate customer needs and solve problems effectively.
- Perform best when given clearly defined sales goals and metrics.
- Demonstrate effective communication, organizational, and leadership skills.
- We're a successful, fast-growing company with a data-driven and entrepreneurial spirit.
- We offer competitive salaries and a generous discount on all Williams Sonoma Inc. brands.
- We prioritise internal promotions and provide many development opportunities through training, coaching, and cross-brand and cross-function career moves.
- We are passionate about our heritage but are focused on redefining retail for the next generation.
- We are dedicated to exceptional client experiences.
- We have a smart, experienced leadership team open to new ideas.
- We believe in autonomy and reward initiative.
- We embrace creativity and have fun in our work.
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