Airport Service Delivery Lead

5 days ago

Melbourne, Victoria, Australia beBeeManager Full time $120,000 - $140,000
Key Responsibilities:
  • Led a team of professionals to deliver exceptional support services at the airport, including Supervisors and trainers.
  • Motivated high-performing teams, overseeing customer relationships, and collaborating with senior leadership to enhance performance and foster a culture focused on safety, efficiency, reliability, and service delivery.

The Passenger Services Manager played a crucial role in ensuring safety through the application of our safety management system, safeguarding both team members and customer operations.

Accountabilities:
  • Provided OH&S oversight and guidance, fostering a positive safety culture with strong safety reporting and a Just Culture.
  • Ensured compliance with company and client procedures and regulations.
  • Led operational efficiency through effective planning and management of manpower, including rosters, training, and leave, as well as overseeing key cost areas and revenue capture.
  • Maintained airport performance, analyzing scorecards, and identifying operational weaknesses to implement corrective strategies.
  • Managed the safe and secure operation of all equipment, overseeing costs for repair and maintenance.
  • Cultivated a positive culture, actively managing individual performance, addressing escalated grievances, complaints, and disciplinary issues.
  • Maintained effective communication and relationships with key client representatives and stakeholders in the airport community.
Requirements:
  • Tech-savvy in multi-client airport operations, ground handling, and aircraft loading activities.
  • Experience in leading large workforces, coaching leaders, talent development, and inspiring front-line team members in ground handling or airline environments.
  • Leadership background in fast-paced, safety-focused service operations, adept at managing diverse client needs.
  • Knowledgeable in training practices, ensuring compliance with regulatory and skills-based training requirements.
  • Skilled in relationship-building, fostering collaborative partnerships to achieve mutual goals.
  • Excellent written and oral communication skills, strong verbal reasoning, and interpersonal abilities.
  • Strong administrative, time management, and organizational skills, capable of working independently under pressure and within strict timeframes, demonstrating initiative and motivation.
  • Familiarity with enterprise bargaining agreements and their application in the workplace.
  • Proficient in workforce planning processes, including forecasting attrition, training, leave management, and operational coverage.
Benefits:
  • Permanent Full-Time position.
  • Competitive remuneration.
  • On-site employee parking available.
  • Opportunities for career advancement.
  • Accrual of annual and personal leave.
  • Comprehensive training and ongoing support provided.
About Us:

We believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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