
Operational Support Specialist
22 hours ago
As an operational support specialist, you will be part of a team that manages the backbone of our organisation.
Your role will involve assisting customers with high value transactions, resolving payment exceptions to ensure efficient services, and mitigating risk by addressing cheque presentment and reconciliation issues.
You will work closely with a payments team within banking operations, who manage customer transaction disputes, manual payment requests, and exception processing.
Banking operations is responsible for all operational functions relating to customer lifecycle and deposit products, including term deposits, customer resignations, customer onboarding, and telegraphic transfers.
**About You**
To succeed in this role, you will need:
- 12 months experience in customer service or financial services industry
- Experience in financial services administration is preferred but not essential
- No formal qualifications are required
- Professional communication skills
- Attention to detail
- Problem-solving skills
- Competent computer skills with high accuracy
- Ability to work independently and as part of a team
**What's In It For You?**
As an operational support specialist, you will have the opportunity to make a real impact and influence the people, culture, and practices of your organisation. You will be able to see the immediate results of your work, be recognised for your achievements, and receive the support you need to balance your career.
Our organisation believes in investing in its employees and providing a collaborative, flexible, and supportive working environment that helps you balance career, family, health, and personal interests. We offer a range of employee benefits, including discounted financial and insurance products, leave options, and benefits covering health, wellness, and lifestyle options.
We are committed to building a strong, inclusive, and diverse workplace where everyone feels valued, connected, and respected. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair decision making that empowers our employees to be at their best every day.
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