Strata External Claims Adjuster Specialist

5 days ago

Sydney, New South Wales, Australia Crawford & Company Full time
Overview of Crawford & Company

Crawford & Company is a renowned leader in the claims management industry, providing exceptional service to our clients. We value our people and hire for attitude, training for skill.


About the Opportunity

We are seeking a skilled Loss Adjuster to join our Strata team, restoring customers' lives affected by loss or damage to their properties. As an integral part of our strong team, you will manage and complete Strata site inspections, ascertain cause and extent of damage, appoint trades/other relevant specialists, and provide a seamless end-to-end claims experience for the customer.


Benefits and Remuneration

This role offers a competitive salary of $85,000 per annum, plus opportunity for annual performance bonus, car allowance, laptop, company phone, and many other company benefits. Please note the internal position title for this role is Strata External Claims Adjuster.


Your Key Responsibilities
  • Deliver professional and excellent service when completing Strata site and desktop assessments, interacting with customers and clients.
  • Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders.
  • Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims.

Required Skills and Qualifications
  • Strata experience as a Loss Adjuster.
  • Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry.
  • Trade qualifications would be advantageous.
  • Current and valid driver's licence.

Our Ideal Candidate
  • You will be a calm and confident operator with expertise in communication, problem-solving, and customer service.
  • Be an expert communicator; empathetic nature; great listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience.
  • Be a problem solver and have a curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey.

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