Customer Service Liaison

1 week ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $98,985 - $115,768
Job Overview

TAFE Queensland is the largest and most experienced Vocational Education and Training provider in the State. For over 140 years, we have delivered practical and industry-relevant training to equip students with skills and experience for lifelong careers.

Main Responsibilities
  • Represent TAFE Queensland as a main point of contact for customers, delivering exceptional customer service by building rapport and relationships with each customer.
  • Engage with customers across various modes of communication, providing precise and comprehensive information about courses, programs, and services.
  • Proactively promote our range of products and services to increase awareness and generate new business opportunities.
  • Handle customer service requests, complaints, and transactions effectively and efficiently, ensuring customer satisfaction.
  • Deliver efficient, effective, and timely administrative services to customers and staff, adhering to our policies and customer service standards.
Required Skills and Qualifications
  • Proven ability to deliver consistent, professional quality customer service, eliciting and analysing relevant information and providing accurate and timely responses to culturally diverse customer requests.
  • Effective time management skills, including organisation and prioritisation of work, initiative, responsibility, and decisiveness to achieve team and individual key performance indicators.
  • Ability to build and maintain positive and effective team relationships, contributing to team success in a high-volume, customer-focused environment.
Benefits

This role offers an opportunity to grow your career and develop your skills in a dynamic and supportive team environment.

What We're Looking For

We are seeking a highly motivated and organised individual who is passionate about delivering exceptional customer service and promoting our products and services.

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