Senior Advisor

4 hours ago


Brisbane, Queensland, Australia The State of Queensland Full time
{"h1": "Senior Advisor Role Overview"}

The State of Queensland is seeking a highly skilled Senior Advisor to join our team in the Customer Contact Centre. As a Senior Advisor, you will play a critical role in maintaining compliance standards and contributing to the delivery of outstanding service to our customers.

Key Responsibilities
  • Contribute to the development of a team-based culture by ensuring consistent assessment and delivery of customer interactions across multiple channels.
  • Deliver personalized feedback to individuals based on customer interaction monitoring, supporting their ongoing learning and development needs.
  • Conduct research and analysis of customer interactions to identify trends and skill gaps, informing the development of training packages and resources.
  • Manage the Quality Assurance inbox, responding to customer complaints and compliments in a timely and effective manner.
Requirements
  • Knowledge of Customer Contact Centre processes and an understanding of TMR's Registration and Licensing products.
  • Ability to work effectively in a team environment, providing feedback and support to colleagues.
  • Strong communication and relationship-building skills, with the ability to foster effective relationships with stakeholders.
  • Compliance with public sector legislation, standards, policies, practices, and procedures.
What We Offer

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. As a Senior Advisor, you will have the opportunity to work in a dynamic and supportive team environment, with access to ongoing learning and development opportunities.

How to Apply

Please ensure you download all attachments and follow the instructions on how to apply. We look forward to receiving your application.

Further Information

We are an equal opportunities employer and welcome applications from diverse candidates. If you require any reasonable adjustments to the application process, please contact us.

Documents

Before applying for this vacancy, please ensure you read the documents below:

  • Applicant Guide (PDF, 255KB)
  • Role Description (Word, 356KB)
Disclaimer

The State of Queensland is committed to protecting your personal information. Please refer to our privacy policy for more information.



  • Brisbane, Queensland, Australia Monford Group Full time

    About Monford GroupMonford Group is a leading construction company with a strong presence in the Australian market. Our success is built on our commitment to quality, integrity, and streamlined processes. We have a diverse portfolio of projects across various sectors, including infrastructure, resources, and energy.The RoleWe are seeking experienced WHSE...

  • Senior Advisor

    3 days ago


    Brisbane, Queensland, Australia Queensland Corrective Services Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Advisor to join our team at Queensland Corrective Services. As a Senior Advisor, you will play a critical role in providing expert advice and guidance to senior management on a range of policy and procedural matters.Key ResponsibilitiesPolicy Development and AdviceDevelop and implement...


  • Brisbane, Queensland, Australia Child Safety, Seniors and Disabilities Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Learning Advisor to join our team at Child Safety, Seniors and Disabilities. The successful candidate will be responsible for providing expert learning and development support to our staff, ensuring they have the necessary skills and knowledge to deliver high-quality services to our...


  • Brisbane, Queensland, Australia Bespoke Careers Full time

    Job Title: Senior Legal AdvisorJob Summary:Bespoke Careers is seeking an accomplished and experienced Senior Legal Advisor to join their team. This role will play a pivotal part in the global team and focus on the Australia & New Zealand territories.Key Responsibilities:Conduct thorough contract analysis and negotiate directly with clients to draft a wide...


  • Brisbane, Queensland, Australia The State of Queensland Full time

    Job Title: Senior Learning AdvisorAs a Senior Learning Advisor with The State of Queensland, you will play a critical role in supporting the development of Child Safety Officers (CSOs) across the state. This is an exciting opportunity to make a meaningful contribution to the delivery of high-quality learning and development programs that enhance the skills...


  • Brisbane, Queensland, Australia Bespoke Careers Full time

    Senior Legal Advisor | Bespoke CareersBespoke Careers is seeking an accomplished and experienced Senior Legal Advisor to join their team. This will play a pivotal role as part of the global team and focus on the Australia & New Zealand territories.You will be responsible for conducting and overseeing the contractual aspects of architectural and interior...


  • Brisbane, Queensland, Australia The State of Queensland Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Policy Advisor to join our Strategic Policy and Legislation team in the Department of Child Safety, Seniors and Disability Services (DCSSDS). As a key member of our team, you will play a critical role in shaping the department's strategic direction to meet the needs of children and families...

  • Senior HR Advisor

    5 hours ago


    Brisbane, Queensland, Australia Randstad Full time

    {"h2": "Senior HR Advisor Job Description", "p": "At Randstad, we are seeking a highly skilled Senior HR Advisor to join our team. As a key member of our HR department, you will provide expert advice and guidance to our clients on human resource matters, including employee relations, workforce management, and policy development.", "ul": [{"li": "Develop and...

  • Senior HR Advisor

    7 days ago


    Brisbane, Queensland, Australia TrooCoo Full time

    About the RoleTroocoo is seeking a highly skilled and experienced Senior HR Advisor to join our team as a Principal Employee Relations Advisor AO7. This is a permanent, senior, and newly created role in a high-performing in-house team.Key ResponsibilitiesProvide authoritative advice and leadership to senior management and clients on workforce relations...


  • Brisbane, Queensland, Australia The State of Queensland Full time

    Job Title: Senior Learning AdvisorAs a Senior Learning Advisor with The State of Queensland, you will play a critical role in supporting the development of Child Safety Officers (CSOs) across the state. This is an exciting opportunity to make a meaningful contribution to the delivery of high-quality learning and development programs that enhance the skills...

  • Senior Advisor, HSR

    5 days ago


    Brisbane, Queensland, Australia The State of Queensland Full time

    Job SummaryWe are seeking a highly skilled Senior Advisor to join our team at The State of Queensland. As a Senior Advisor, you will play a critical role in managing the operational aspects of our statewide delivery of Work Health and Safety services.Key ResponsibilitiesManage the operational aspects of the statewide delivery of Work Health and Safety...

  • Senior Safety Advisor

    5 hours ago


    Brisbane, Queensland, Australia CPB Contractors Full time

    {"h1": "Senior Safety Advisor", "p": "At CPB Contractors, we are committed to delivering complex infrastructure projects safely and efficiently. As a Senior Safety Advisor, you will play a critical role in ensuring the health and safety of our workforce and the community. Your expertise will be instrumental in developing and implementing initiatives that...

  • Senior Advisor

    6 days ago


    Brisbane, Queensland, Australia Ashurst Full time

    The Opportunity:We are seeking a highly skilled and experienced professional to join our dynamic Risk and Compliance team as a Conflicts and Ethics Senior Advisor. This role will be based in one of our Sydney, Brisbane, or Perth offices.As a Senior Advisor, you will be responsible for working closely with the wider Risk and Compliance management team to...


  • Brisbane, Queensland, Australia Abacus Human Capital Pty Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Claims Advisor to join our team at Abacus Human Capital Pty. As a Senior Claims Advisor, you will play a pivotal role in supporting our clients' interests and contributing to our success.Key ResponsibilitiesIndependently manage a comprehensive portfolio of claims, ensuring timely and...


  • Brisbane, Queensland, Australia The State Of Queensland Full time

    Job DescriptionJob Title: Senior Engineering AdvisorJob Summary:The State of Queensland is seeking a highly skilled and experienced Senior Engineering Advisor to join our team. As a key member of our Engineering Services Unit, you will provide professional engineering expertise and technical advice on workplace health and safety issues for Workplace Health...


  • Brisbane, Queensland, Australia Bespoke Careers Full time

    About the RoleBespoke Careers is seeking an accomplished and experienced Senior Legal Advisor to join their team. This role will play a pivotal part in the global team and focus on the Australia & New Zealand territories.Key ResponsibilitiesConduct thorough contract analysis and negotiate directly with clients to draft a wide range of commercial...

  • Senior Legal Advisor

    4 hours ago


    Brisbane, Queensland, Australia The State Of Queensland Full time

    Job Title: Senior Legal AdvisorJoin The State Of Queensland as a Senior Legal Advisor and contribute to the achievement of Queensland Police Service (QPS) strategic objectives.Key Responsibilities:Provide leadership and manage the activities of the Crime and Intelligence Legal Services, Legal Division to ensure the fair allocation of workload, the provision...


  • Brisbane, Queensland, Australia ROBERT WALTERS AUSTRALIA Full time

    About the CompanyRobert Walters Australia is a leading Private Wealth advisory firm, specializing in estate planning, wealth preservation, and financial management strategies. Our clients range from business owners to wealthy families and charitable foundations. Our commitment to quality advice and world-class portfolio construction services sets us apart.We...


  • Brisbane, Queensland, Australia Monford Group Full time

    About the Role**Job Summary:**Monford Group is seeking experienced WHSE Advisors and Senior WHSE Advisors to support our projects in the East Coast, primarily in QLD and NSW. This is a fantastic opportunity to join a leading construction company with a strong focus on safety, sustainability, and innovation.Key Responsibilities:Support the Corporate WHSE...


  • Brisbane, Queensland, Australia Pitcher Partners Full time

    Unlock Your Potential as a Senior AdvisorPitcher Partners Brisbane is seeking a highly skilled and motivated Senior Advisor to join our Private Business and Family Advisory (PBFA) division. As a key member of our team, you will play a vital role in providing expert employment-related tax solutions to our clients.Key Responsibilities:Develop and maintain...