Senior Advisor
4 hours ago
The State of Queensland is seeking a highly skilled Senior Advisor to join our team in the Customer Contact Centre. As a Senior Advisor, you will play a critical role in maintaining compliance standards and contributing to the delivery of outstanding service to our customers.
Key Responsibilities- Contribute to the development of a team-based culture by ensuring consistent assessment and delivery of customer interactions across multiple channels.
- Deliver personalized feedback to individuals based on customer interaction monitoring, supporting their ongoing learning and development needs.
- Conduct research and analysis of customer interactions to identify trends and skill gaps, informing the development of training packages and resources.
- Manage the Quality Assurance inbox, responding to customer complaints and compliments in a timely and effective manner.
- Knowledge of Customer Contact Centre processes and an understanding of TMR's Registration and Licensing products.
- Ability to work effectively in a team environment, providing feedback and support to colleagues.
- Strong communication and relationship-building skills, with the ability to foster effective relationships with stakeholders.
- Compliance with public sector legislation, standards, policies, practices, and procedures.
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. As a Senior Advisor, you will have the opportunity to work in a dynamic and supportive team environment, with access to ongoing learning and development opportunities.
How to ApplyPlease ensure you download all attachments and follow the instructions on how to apply. We look forward to receiving your application.
Further InformationWe are an equal opportunities employer and welcome applications from diverse candidates. If you require any reasonable adjustments to the application process, please contact us.
DocumentsBefore applying for this vacancy, please ensure you read the documents below:
- Applicant Guide (PDF, 255KB)
- Role Description (Word, 356KB)
The State of Queensland is committed to protecting your personal information. Please refer to our privacy policy for more information.
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