Fraud Prevention Team Leader

3 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $180,000 - $230,000
Job Description

We are seeking a skilled Team Leader - Fraud Prevention to join our Client Protect team. This is a critical role in preventing and detecting fraud, ensuring the security of our clients' assets.

The successful candidate will be responsible for leading a high-performing team of fraud consultants who work 24/7 to safeguard our clients across all Banking and Financial Services products.

Key Responsibilities
  • Drive the team's performance in identifying and preventing fraudulent activity
  • Assist clients with online support and validate high-risk transactions
  • Provide empathetic support to victims of fraud and scams
  • Leverage data-driven insights to enhance fraud detection strategies and implement process improvements
Requirements
  • Proven leadership experience within a risk, compliance, or fraud prevention function in a banking or financial services environment
  • A passion for developing and coaching team members to deliver exceptional outcomes for clients in stressful situations
  • Strong problem-solving and critical-thinking skills, with a strategic and inquisitive mindset
  • Exceptional communication and stakeholder management skills, with the ability to thrive in a fast-paced, 24/7 operational environment
Benefits

As a member of our team, you'll enjoy a range of benefits, including:

  • 1 wellbeing leave day per year
  • Up to 5 additional service bonus leave days per year
  • Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
  • 2 days of paid volunteer leave and donation matching
  • Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
  • Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
  • Access to a wide range of salary packaging options
  • Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
  • Hybrid and flexible working arrangements, dependent on role

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