Accommodation Expert

7 days ago

Sydney, New South Wales, Australia beBeeService Full time $58,000 - $63,000
Guest Experience Specialist

Holiday Inn Parramatta boasts 181 modern contemporary accommodation rooms, located in the heart of Sydney.

We are a leading hotel company with hotels across more than 100 countries.

About the Role

As a Guest Experience Specialist, you play a crucial role in assisting our hotel guests from their initial inquiry to their arrival. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our teams to ensure a smooth and enjoyable guest experience.

Key Responsibilities

  • Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
  • Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
  • Suggest room upgrades, offer special amenities, and fulfill specific guest requests to elevate their stay
  • Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs

Required Skills and Qualifications

  • Customer service-oriented with exceptional communication skills
  • Previous experience in a similar role in the hospitality industry
  • Problem-solving skills and the ability to remain calm under pressure
  • Team player with a positive attitude and willingness to go the extra mile

Benefits

  • Competitive hourly rate: $25.80
  • Flexible scheduling: 24 - 38 hours per week
  • 8 hour shift, Day shift

Other Information

  • Lives in Australia and has full work rights

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