Customer Case Manager

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $100,000
Job Overview

This role offers the opportunity to specialise in case management and bring a passion for solving customer pain points.

Key Responsibilities
  • Manage Complex Cases: Handle multiple priorities, adjust your workload as necessary to manage complex, high-profile, and sensitive customer cases in a timely and professional manner.
  • Customer Communication: Utilise strong communication techniques to effectively manage customer feedback and retain customer loyalty.
  • Solution-Oriented: Collaborate with business units to find longer-term solutions to systemic issues.
Requirements
  • Case Management Expertise: Extensive experience in managing escalated and/or complex customer cases in an airline environment.
  • Regulatory Knowledge: Sound knowledge of regulatory frameworks such as the Office of Fair Trading and Consumer Affairs.
  • Priority Management: Ability to manage multiple priorities and adjust your workload as necessary.
Benefits
  • Culture and Growth: A culture that challenges and excites you, opportunities for growth and development.
  • Supportive Team: A supportive team environment.

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