IT Senior Systems Engineer

2 days ago


Canberra, ACT, Australia Randstad Full time
Senior SOE Engineer Job Description

We are seeking a highly skilled Senior SOE Engineer to join our team.

About the Role

This is a senior-level position responsible for managing and monitoring the Standard Operating Environment (SOE) and related activities. The successful candidate will provide leadership and technical guidance on delivery of desktop and mobility solutions, including impacts to end-user experience.

The role requires providing 3rd level SOE support for desktop-related problem management cases, acting as an escalation point within the services team. Additionally, the engineer will be responsible for documenting as-built configurations and deploying updates or patches.

Key Responsibilities
  • Manage and monitor the SOE and related activities.
  • Provide leadership and technical guidance on delivery of desktop and mobility solutions.
  • Provide 3rd level SOE support for desktop-related problem management cases.
  • Document as-built configurations.
  • Deploy updates or patches.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Strong knowledge of End User Windows Operating Systems, Traditional networking, and Azure cloud services.
  • Strong technical knowledge and experience in deploying or supporting Microsoft Intune.
  • Strong technical knowledge of Azure Virtual Desktop (AVD) and W365.
  • Strong experience in SOE maintenance, updates, and enhancements of environment-wide configurations, including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise-grade endpoint management platforms (Intune).
  • Microsoft Azure Proficiency: Strong experience in deploying or supporting the following Microsoft Azure technologies:
    • Entra ID
    • VNET/Subnet
    • VM Compute Gallery

You will also have:

  • Proven experience in a Level 3 support role, preferably within an enterprise environment.
  • Strong knowledge of the ACSC ISM and ACSC Essential 8 (particularly Maturity Level 2).
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
Desirable Skills
  • Strong technical knowledge of Microsoft Endpoint Configuration Manager and SCCM.
  • Diploma or degree in Information Technology, Computer Science, or a related field.
  • 5+ years' experience in a similar role.
  • Experience leading or assisting in designing, implementing, and supporting infrastructure and cloud solutions.
Estimated Salary

$90,000 - $120,000 per annum, depending on experience.

Please note that the salary range is an estimate based on industry standards and may vary depending on various factors, including location and qualifications.



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