Support Services Roster Manager

5 days ago

Melbourne, Victoria, Australia beBeeRostering Full time $70,000

Roster Coordinator Position

About the Role

You will play a pivotal role in ensuring our participants receive the right support at the right time from the right people.

This is a fast-paced, detail-focused position that requires thinking ahead and solving problems quickly to ensure smooth service delivery.

Key Responsibilities

  • Roster Management & Scheduling:
    • Develop and maintain rosters that align with participant needs and service agreements.
    • Allocate shifts effectively balancing participant choice and operational demands.
    • Monitor changes in availability, approve leave requests, and manage shift swaps or cancellations.
    • Respond quickly to urgent roster changes to minimize disruption to service delivery.
  • Communication & Collaboration:
    • Provide timely roster updates to staff and address scheduling conflicts.
    • Liaise with management to ensure workforce planning meets service growth requirements.
    • Work closely with HR and recruitment to fill roster gaps and onboard new staff.
  • Compliance & Record Keeping:
    • Ensure all rostering practices comply with relevant guidelines and legislation.
    • Maintain accurate records of shifts, attendance, leave, and changes.
    • Prepare reports on rostering efficiency and workforce utilisation.
  • Workforce Support:
    • Assist in onboarding new staff by explaining roster systems and processes.
    • Contribute to workforce planning strategies and operational meetings.
    • Participate in a rotating on-call roster to manage urgent changes outside regular hours.

Required Skills & Qualifications

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