Technical Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeSpecialist Full time $90,000 - $123,000
About the Role

The technical support specialist plays a critical role in ensuring the smooth operation of the Supreme Court's case management and online filing applications.

These users include court staff, the judiciary, the legal profession, and other external users.

The team supports a diverse range of applications with varying technology platforms.

  • Investigation, analysis, and resolution of issues raised by internal and external users
  • Providing training for new users on supported applications
  • Conducting analysis, configuration, and testing of business changes
  • Performing testing of new application software releases and bug fixes
  • Identification and troubleshooting of new issues and bugs within the applications
About You
  • Demonstrated ability to provide specialist and technical advice to a diverse range of users is desirable but not essential
  • ITIL foundation certification is highly beneficial
  • Knowledge of business practices and procedures is highly valued

This role offers an excellent opportunity to work with a variety of technologies and contribute to the delivery of exceptional customer service.

Benefits

As a member of our team, you will have access to ongoing training and development opportunities to enhance your skills and knowledge.

How to Apply

If you are passionate about delivering high-quality technical support and have a strong commitment to excellence, we encourage you to apply for this exciting opportunity.

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