Humanitarian Settlement Specialist

2 days ago


Wollongong, New South Wales, Australia Australian Red Cross Full time

Contribute to a meaningful career

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

About the role

The Case Manager, also known as Humanitarian Settlement Specialist, provides quality case management and resettlement assistance to eligible refugees and humanitarian entrants in the Humanitarian Settlement Program. This role will provide tailored case management to clients that recognises their individual strengths and needs, and assist new arrivals build the skills and knowledge they need to become self-reliant and active members of the community.

You will be required to attend meetings, undertake client home visits or transport clients to meetings with other services. Red Cross vehicles are provided for this travel. As a valued member of our team, you will work independently in a self-directed manner, and also as a member of a team.

Key responsibilities

  • Provide high-quality case management support to clients
  • Assess complex client needs and develop effective case plans and safety planning
  • Work with people from diverse backgrounds who have experienced grief, loss, torture, and trauma and who experience ongoing safety risks
  • Collaborate with internal and external stakeholders to ensure comprehensive support for clients

What we offer

  • An estimated salary range of $85,145.84 + superannuation + access to salary packaging
  • Ongoing learning, training, and development courses to enhance your skills and knowledge
  • A supportive and inclusive work environment with opportunities for professional growth
  • A chance to make a real difference in the lives of people and communities

About Australian Red Cross

We strive to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with different lived experiences, abilities, gender, ethnicity, age, and sexual orientation. We are a child safe organisation with zero tolerance of any harm to children.



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