Front Office Experience Leader

6 days ago

Ballarat, Victoria, Australia beBeeCustomerService Full time $76,509 - $106,108

Be the Face of Exceptional Guest Experiences

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We empower our guests to create unforgettable memories. As a key member of our team, you will be responsible for delivering outstanding customer service and ensuring the seamless operation of our Reception desk.

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About the Role:

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This is an exciting opportunity to join our global company as a Front Office Duty Manager. In this role, you will be responsible for managing day-to-day operations, including greeting and registering owners and guests, providing information about local area attractions, and administering various tasks.

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You will also be responsible for building and leading a team to promote high levels of customer service and exceeding guest expectations.

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Your Key Responsibilities:

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  • Greet and register owners and guests in a friendly and professional manner.">
  • Provide accurate information about local area attractions and events.">
  • Manage daily operations of the Reception desk, including handling guest issues and concerns.">
  • Build and lead a team to promote excellent customer service.">
  • Develop and implement strategies to improve guest satisfaction and loyalty.">
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The Ideal Candidate:

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To succeed in this role, you will need to have excellent communication skills, both written and verbal. You should also be able to work effectively in a fast-paced environment and be able to multitask with ease.

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In addition, you will need to have a proven track record of delivering exceptional customer service and have experience in a supervisory role.

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What We Offer:

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We offer a range of benefits, including immediate start, subsidised private health insurance (following successful probation completion), professional development funding, and discounted hotel stays across Australia, Fiji, New Zealand.

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Why Join Our Team?

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Hospitality is at the heart of everything we do. We are a values-driven organisation that promotes continual growth and development for our people. We look ahead to what's next and how we can strengthen our business and the customer experience.

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Contact Us:

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Please submit your application by email or online.

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We look forward to hearing from you

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