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Admissions and Waitlist Officer
2 months ago
This is a Permanent Full Time position as an Admissions and Waitlist Officer at The Royal Children's Hospital (RCH). In this role, you will be the first point of contact for parents and carers, playing a key part in ensuring a smooth and efficient admissions process for our young patients.
Key Responsibilities- Maintain accurate waitlists for elective surgeries and procedures, prioritizing patients based on clinical need.
- Admit patients for surgery, ensuring all paperwork is complete and liaising with families on the day of admission.
- Work closely with medical and nursing staff, the Hospital Bed Manager, and various departments to coordinate admissions and bed allocation.
- Maintain accurate and up-to-date patient information in our electronic medical record system (Epic) and Patient Administration System (IBA).
- Provide exceptional customer service to families, addressing their questions and concerns with empathy and professionalism.
- A minimum of 2 years' experience in a healthcare admissions or waitlist management role.
- Possess excellent organizational skills and the ability to prioritize tasks in a fast-paced environment.
- Demonstrate strong communication and interpersonal skills, with a passion for patient-centered care.
- Be a team player who thrives in a collaborative environment.
- Be proficient in using computer applications, including experience with electronic medical record systems.
- A supportive and collaborative work environment within a world-class children's hospital.
- Salary Packaging – Increase your take-home pay.
- Professional development opportunities to further your career.
