Administrative Support Professional – Southern Melbourne
2 weeks ago
We are seeking an experienced Administrative Support Professional to join our team at the Southern Melbourne (Hallam) Hub. As an Administrative Support Professional, you will play a vital role in ensuring the smooth operation of our administration team.
Key Responsibilities- Utilize scheduling systems to coordinate therapy sessions, ensuring seamless alignment with participant plans and practitioner availability.
- Reschedule sessions as needed due to participant or practitioner unavailability.
- Onboard new participants, providing clear explanations of our service delivery model and setting expectations for collaboration.
- Conduct thorough risk assessments over the phone, accurately recording identified risks to maintain a safe environment for therapists and participants.
- Maintain accurate Service Agreements for participants.
- Attend weekly team meetings to share impact stories and collaborate with colleagues.
- Collaborate with the administration team to efficiently complete tasks across the area.
- Deliver exceptional customer service via phone, in-person, and email, prioritizing participant experience.
- Continuous Learning and Growth Opportunities: Access to our in-house career coach, external professional development budget, and personalized career guidance.
- Positive Team Culture: A dynamic and inclusive team environment where shared values and collaboration thrive.
- Everyday Perks: Enjoy a range of benefits including pet-friendly hubs, wellbeing days, paid parental leave, regular social events, and access to confidential counseling services.
- Contribute to a Meaningful Mission: Join our team in striving to break down barriers and empower NDIS participants to reach their full potential.
- Proven experience with scheduling or rostering systems.
- 2-3 years of administration experience with a customer service and relationship-building focus.
- Demonstrated proficiency in managing client databases and practice administration systems (experience with Salesforce is advantageous).
- Strong customer service skills, prioritizing participant satisfaction and exceeding expectations.
- Ability to work with a sense of urgency, set clear priorities, and focus on task completion.
- Attention to detail and commitment to accuracy.
- Positive team player, contributing to the team's objectives and success.
- Problem-solving attitude, embracing challenges and growth opportunities.
- Ability to adapt to change, taking feedback and growing skills.
- Experience in the NDIS/Disability sector is desirable but not essential.
Before commencing, you will need to obtain a Working With Children's Check and NDIS Workers Screening Check.
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