SAP HANA/BASIS Technical Expert

3 weeks ago

Canberra, ACT, Australia Fujitsu Full time

About the Role

The SAP HANA/BASIS Technical Expert will leverage their in-depth knowledge of SAP platforms to provide expert advice on the management and maintenance of those platforms. This includes ensuring the security of day-to-day technical operations and providing support for the provision and maintenance of Agencys SAP platforms.

Key Responsibilities

  • Perform daily system health checks of the production environment and fine-tune performance issues prior to business hours.
  • Initiate in-house tests during system health checks, perform troubleshooting, and resolve identified issues, including root cause analysis.
  • Monitor and provide expert advice on SAP Java systems in relation to system capacity and availability to manage the load.
  • Monitor database load, activities, and take preventive measures to avoid high response times.
  • Provide assistance during system patching and kernel upgrades, including SAP HANA system administration tasks such as daily health checks, on-demand tasks, and upgrades.
  • Perform table replication across SAP landscapes and transformation servers for real-time or scheduled data replication.
  • Monitor and troubleshoot HANA WLM and dashboard applications via system replication.
  • Support change management and its sub-processes, including assessment of change proposals, RFC logging and review, assessment & implementation of emergency changes, change scheduling, deployment, post-implementation review, and change closure.
  • Provide technical assistance in resolving issues related to Business Objects, DQM, and Data Services.
  • Develop detailed cutover checklists and project plans incorporating both technical and operations or business tasks.
  • Work with system owners to develop test scopes, prepare for testing, and ensure effective remediation.
  • Provide cutover status reporting to project leadership and key stakeholders involved in coordination of legacy shut-down activities prior to application activation.
  • Monitor and manage systems availability and load using third-party tools such as DCRUM, Dynatrace AppMon, NAM, Watch4Net, Kibana, and Grafana.
  • Collaborate with Network Operations teams to monitor production systems and resolve issues on a priority basis.
  • Provide system support and perform technical troubleshooting as needed to ensure 24/7 availability of all systems via incident on-call during non-business hours.
  • Provide technical assistance in resolving issues related to migration, implementation, and post-Go-Live activities.
  • Resolve production incidents lodged via OpenText Service Manager.

Requirements and Experience

  • Must have 5 years or more SAP BASIS experience in a large and complex environment.
  • Experience with multiple SAP Technologies, such as CRM, PSCD, ERP, Java, HANA, etc.
  • Experience with implementing Early Watch Alert Recommendations.
  • Experience with SAP ABAP and HANA performance tuning.
  • Experience with Incident Resolution and Root Cause Analysis.
  • Knowledge of SAP System Upgrade and associated tasks.
  • Experience with HANA & DB2 as the database platform for SAP Applications.
  • An NV1 security clearance is required.
  • Defense experience is highly desirable.

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