Luxury Client Service Professional

5 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $84,000 - $124,000

About this captivating role: a luxury retail pioneer has been setting standards since 1837, known for exceptional quality and masterpieces that define style and celebrate great love stories.

We are seeking a Senior Client Advisor to deliver exceptional customer service by utilizing strategic selling, product expertise, and proactive client follow-up. This role requires drive, ability, and determination to achieve individual sales plans, clienteling, and sales targets. You will support the team with effective sales coaching to maximize overall sales effectiveness.

The ideal candidate will have a minimum of two years' retail experience, preferably within the jewelry industry, along with previous expert selling experience, strong problem-solving ability, excellent communication skills, and flexible working availability. A Gemology Certificate/Diploma is also preferred.

This is an opportunity to join a high-performing, caring, fun, and dynamic team focused on collaboration, innovation, wellbeing, and growth. As part of a global luxury group, you will have endless career opportunities, never-ending training, and networking possibilities.

Key responsibilities include understanding and executing pre-determined annual net sales plans, assisting customers with merchandise selections using consultative and strategic selling skills, cultivating customers through personalized interactions, managing customer issues/complaints, and embodying luxury standards in presentation and behavior.

You will be responsible for ensuring the health, safety, and welfare of yourself and others at work, complying with systems in place to manage health and safety. Additionally, you will support Client Advisors in achieving their sales plans through mentoring and coaching.

Responsibilities:

  • Understand and execute on pre-determined individual Annual Net Sales plan
  • Assist customers with merchandise selections using consultative and strategic selling skills
  • Cultivate customers with personalized interactions
  • Learn and execute practices to achieve high client repeat rate
  • Embody and inspire the highest luxury standards in presentation and behavior
  • Manage customer issues/complaints
  • Become an active member of store team to support initiatives and efforts of the store and the company

About our business:

A world-renowned luxury jewelry brand, we honor every special moment in our clients' lives and unique gifts commemorating milestones, delivering a bespoke experience.

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