Quality Assurance Specialist

16 hours ago

North Geelong, Victoria, Australia WorkSafe Victoria Full time
Job Description

Job Title: Quality Assurance Specialist

Job Summary:

We are seeking a highly skilled Quality Assurance Specialist to join our team at WorkSafe Victoria. As a key member of the Insights and Experience team, you will play a critical role in ensuring the quality of service and claims management for our injured workers.

Key Responsibilities:

  • Develop and maintain strong relationships with stakeholders to deliver quality program deliverables.
  • Administer regular audits and health checks, and coordinate calibration activities.
  • Analyse audit and health check results, and apply continual improvement.
  • Prepare quality performance information, including reports and divisional performance packs.
  • Provide recommendations and action plans to improve performance.

Requirements:

  • Experience in Quality Management, auditing, risk, and compliance management methodologies.
  • Strong communication and stakeholder engagement skills.
  • Ability to work within deadlines and deliver high-quality results.
  • Experience in Workers Compensation or other personal injury fields.
  • Experience in Continuous Improvement methodologies.
  • Strong understanding and experience with data modelling techniques.
  • Advanced MS Excel, Word, and PowerPoint skills.

Qualifications:

  • Relevant tertiary qualification or experience in a similar role.

About Us:

WorkSafe Victoria is committed to reducing workplace harm and improving outcomes for injured workers. We strive to build a diverse workforce that reflects the Victorian community we serve.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

To apply for this role, please submit your application through our website. We look forward to receiving your application.

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