Quality Assurance Specialist

4 weeks ago


North Geelong, Victoria, Australia WorkSafe Victoria Full time
Job Summary

We are seeking a highly skilled Quality Assurance Specialist to join our team at WorkSafe Victoria. As a key member of the Insights and Experience team, you will play a critical role in ensuring the quality of service and claims management for our injured workers.

Key Responsibilities
  • Develop and maintain strong relationships with stakeholders to deliver QA program deliverables.
  • Administer regular audits and health checks, and coordinate calibration activities.
  • Analyze audit and health check results, and apply continual improvement.
  • Prepare quality performance information, including reports and divisional performance packs.
  • Provide recommendations and action plans to improve performance.
Requirements
  • Experience in Quality Management, auditing, risk, and compliance management methodologies.
  • Strong communication and stakeholder engagement skills.
  • Ability to work within deadlines and prioritize tasks.
  • Experience in Workers Compensation or other personal injury fields.
  • Experience in Continuous Improvement methodologies.
  • Strong understanding and experience with data modeling techniques.
  • Advanced MS Excel, Word, and PowerPoint skills.
What We Offer

At WorkSafe Victoria, we value diversity and inclusion, and we are committed to creating a workplace that is safe, respectful, and inclusive for all employees. We offer a range of benefits, including flexible work arrangements, professional development opportunities, and a supportive team environment.



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