Exceptional Customer Experience Specialist
1 week ago
The Customer Service Representative plays a pivotal role in processing customer orders, handling communications, and ensuring exceptional service for both domestic and international customers.
The position requires strong ERP knowledge, attention to detail, and proactive communication across teams and with clients. This role supports manufacturing operations and contributes to strategic objectives by delivering high-quality customer experience.
Key Responsibilities:- Process customer orders from entry to delivery, ensuring increased customer satisfaction and repeat business.
- Foster cross-functional collaboration with production, sales, and logistics teams to resolve issues and deliver consistent, reliable service outcomes.
- Enhance customer trust by providing clear, timely communication that reduces order confusion, prevents delays, and improves overall service responsiveness.
- Reduce order errors and post-order adjustments by ensuring initial order data is accurate and aligned with customer expectations and ERP system requirements.
- Contribute to a positive onboarding experience for new customers and support long-term loyalty by ensuring their initial interactions are professional and seamless.
- Increase efficiency and reduce processing time by identifying and suggesting improvements in order handling, communication, or system usage.
- Represent the customer's voice internally by escalating recurring issues or trends, supporting data-driven improvements to processes or policies.
- Support global presence by ensuring international and government orders are processed in full compliance and without delay.
- Bachelor's Degree or 4 years' experience in CS with a Manufacturing background.
- Knowledge or ability to learn ERP systems, including D365 F&O and MS CE.
- Ability to perform extremely detailed work with a high degree of accuracy.
- Must have demonstrated the ability to perform effectively as a team player and carry out assignments accurately.
- Be able to prioritize work and work independently.
- An uncompromising attitude toward quality and customer service is essential.
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Excellent attendance and 'on time' records are a must.
- Proficiency in Microsoft Office Products (Word, Outlook, Excel, SharePoint, and Teams).
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